Returns & Refunds

Choosing a wall textile takes a little consideration. You may request a return within 30 days of delivery. Returned items must be unused and in their original packaging, with any included parts and accessories.

How to return a wall hanging.

1. Review the conditions above and include your order number, contact email and reason for return. You may email contact@alderstonehome.com, call 0000000000 or use our contact form to request help before sending your return.
2. Pack the textile and its included parts carefully in the original packaging. Keep the textile dry and protected in transit.
3. Send the return to Alder & Stone Home LLC, 9338 MANDALE ST, BELLFLOWER, CA 90706, United States. Include your order details inside and keep your shipping receipt and tracking number.

Who pays return postage?

We cover reasonable return shipping costs when the item has a quality defect, we sent the wrong item or it was damaged in transit. Contact us with your order details and photographs so we can arrange the appropriate return shipping instructions before you pay for postage. For other reasons, including a change of mind or a size or color preference, the customer pays return shipping.

Damaged, incorrect or incomplete orders.

Let us know when you notice the issue and keep the packaging while we review it. We will discuss an appropriate resolution, such as a replacement or refund. You do not need to treat a defective or incorrect item as an ordinary change-of-mind return.

Inspection and refunds.

After we receive your return, inspection takes 3–5 business days. If the return is approved, we initiate a refund to the original payment method. Your bank or card issuer determines when the credit becomes available. We will let you know if the returned item does not meet the eligibility conditions and explain the reason.

For an ordinary return, the refund covers the returned merchandise; an original $6.99 standard shipping charge is not refunded. When we are responsible for a defective, incorrect or transit-damaged order, we refund the affected merchandise and applicable original shipping charges. We do not charge a restocking fee.

Exchanges and cancellations.

Contact us if you need a different selection. We can help you arrange a return and a separate purchase, subject to availability. If you need to cancel or change an order, contact us promptly. We can cancel before shipment when processing allows; an order already dispatched follows the return process.

Customer care: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.
contact@alderstonehome.com · 0000000000