Your information, handled with care.
This policy explains how Alder & Stone Home LLC uses personal information when you browse alderstonehome.com, use an account, make a purchase or contact us.
Information you give us.
We receive the contact and delivery details you enter, including your name, email, telephone number, billing and shipping addresses, order selections and messages. An account also stores your account credentials in protected form and the order details associated with it. Please do not include sensitive financial information in a contact message.
Information from using the site.
Our website and hosting systems may receive technical information such as an IP address, browser type, pages requested and security logs. Essential cookies remember your shopping bag, checkout session and account login. We use this information to provide the store, keep it working and protect against misuse.
Why we use it.
We use your information to process orders, deliver goods, handle returns, respond to requests, manage accounts, maintain business records and secure the website. We do not use a contact request to sign you up for marketing.
Cookies and your choices.
WooCommerce uses essential session and bag cookies, including woocommerce_items_in_cart, woocommerce_cart_hash and wp_woocommerce_session_ cookies. WordPress uses login and security cookies when you sign in, and a cookie check on the login page. These are needed for the features you request. Session and bag data generally expires when the session ends or after a short session period; login duration depends on your sign-in choices.
The Cookie Settings control offers Accept and Decline for optional cookies. We currently run no analytics or advertising scripts and set no optional tracking cookies. Declining does not disable the essential cookies needed for shopping. Your choice is stored in your browser’s local storage under as_cookie_choice until you change it or clear browser data. Use in the footer or here to choose again. Browser settings can also block or clear cookies, but some store functions may stop working.
When information is shared.
We share only the information needed with services that support website hosting, order processing, parcel delivery and customer communications. We may disclose records when the law requires it, to protect rights or to prevent fraud. We do not sell personal information or share it for cross-context behavioral advertising.
Retention and security.
Order and account records are kept for as long as needed to serve you, meet recordkeeping obligations and resolve disputes. Messages and technical logs are kept only as needed for customer service, security and related business purposes. We use reasonable safeguards, including HTTPS, to protect information; no method of storage or transmission is completely secure.
Your requests.
You may ask to access, correct or delete your personal information, or ask about our use of it, by contacting us. We may verify your identity before acting. Some records must be retained for legal or accounting reasons. Where privacy laws provide additional rights, you may exercise them without discriminatory treatment. Authorized agents can contact us with evidence that they may act for you.
Adult home spaces.
Our store is intended for adults and is not directed to children under 13. If you believe a child has provided personal information, contact us so we can review and remove it as appropriate.
Policy changes and contact.
We may update this policy as our store or legal obligations change. The version published on this page applies to current use of the site.
Alder & Stone Home LLC
9338 MANDALE ST, BELLFLOWER, CA 90706, United States
contact@alderstonehome.com · 0000000000
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time